Shipping Policy

01Processing time

All Gear Cart products are handcrafted made to order. Once your order is placed, our craftspeople begin production, which typically takes 5–7 business days to complete before your item is packaged and handed off to our shipping carrier.

Custom or heavily personalized pieces (special engravings, non-standard specifications) may require additional time beyond this window — if so, we will let you know during order confirmation or our custom order consultation process.

Processing time is separate from shipping/transit time, described below.

02Shipping rates and methods

Once your made-to-order item is complete, estimated transit time is approximately 10–14 business days, depending on your delivery address and region. Shipping costs are calculated at checkout based on your order's weight, dimensions, destination, and the shipping method selected.

Because several of our products are large, heavy, or require specialized packaging for safe transit (such as swords and axes), shipping costs may be higher than typical small-parcel items.

03Remote area shipping fee

After an order is placed, we verify the delivery address against our carriers' remote and rural area classifications. If your address is identified as falling within a designated remote area, an additional shipping fee of $110 will apply.

This fee reflects the extra cost carriers charge us for delivery to locations outside standard service zones — including limited-access regions, rural routes, and areas requiring extended transit or special handling.

If this applies to your order, we will contact you using the email or phone number provided at checkout to confirm the additional fee before your order ships. Orders will not ship, and the remote area fee will not be charged, without your confirmation.

04Regional fee adjustments

Beyond the remote area fee described above, shipping costs may be increased or decreased depending on the specific region, state, province, or country your order is being delivered to. These adjustments reflect real differences in carrier pricing, fuel surcharges, customs handling, and distance from our fulfillment location.

Where a regional adjustment applies, we will show the updated total or contact you for confirmation before your order is shipped, so you always know the final shipping cost before it's charged.

05International shipping and customs

We may offer shipping to select international destinations. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country — these charges are the responsibility of the customer and are not included in your order total or shipping cost at checkout.

Customers are responsible for confirming that the products they order — including knives, swords, and axes — comply with the import laws and restrictions of their country, state, province, or local jurisdiction. Gear Cart is not responsible for items delayed, seized, or returned by customs due to destination-country restrictions.

06Order tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's progress to your door.

07Delays

While we work with reliable carriers, delivery estimates are not guaranteed and delays can occasionally occur due to weather, customs processing, carrier volume, or other circumstances outside our control. We appreciate your patience and are happy to help track down a delayed shipment if needed.

08Damaged, lost, or missing packages

If your order arrives damaged, or if your tracking shows delivery but you have not received your package, please contact our customer support team as soon as possible so we can investigate with the carrier and work toward a resolution.

We recommend inspecting handmade blades and packaging promptly upon arrival and retaining original packaging materials in case a claim needs to be filed with the carrier.

09Address accuracy

Please ensure your shipping address is complete and accurate at checkout. Gear Cart is not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided by the customer. Additional fees may apply if a package is returned to us due to an address error and needs to be reshipped.

Questions about your shipment

Every order matters to us, and we want to make sure your handmade blade arrives safely and on time. If you have questions about processing times, shipping costs, remote area fees, or an order already in transit, our customer support team is happy to help.

10Contact us

If you have questions about this Shipping Policy or an existing order, please reach out through our website's contact page or customer support service.