Privacy Policy

01Information we collect

We may collect personal information that you voluntarily provide when you place an order, create an account, contact us, request a custom handmade blade, subscribe to marketing communications, submit a product review, or use other features available through our website.

• —Full name, billing and shipping address
• —Email address and telephone number
• —Account login information and order history
• —Product preferences and custom order specifications
• —Engraving or personalization details
• —Communication history with our customer service team
• —Payment-related and shipping information
• —Reviews, feedback, and customer-submitted content

Payment information may be processed directly by third-party payment providers. Depending on the payment system used on our website, we may not directly store your complete credit or debit card information.

02Automatic information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser and device type, operating system, approximate location, referring website, pages and products viewed, time spent on pages, shopping cart activity, cookie identifiers, and analytics information.

This information helps us understand how customers interact with our online handmade blade store and allows us to improve website performance, product discovery, security, and customer experience.

03How we use information

We may use personal information for legitimate business purposes, including to:

• —Process and fulfill customer orders, including customized or personalized products
• —Process payments and arrange domestic and international shipping
• —Provide order confirmations, tracking, and status updates
• —Respond to enquiries and provide customer service
• —Handle returns, refunds, and exchanges
• —Detect fraudulent transactions and protect our website and business
• —Improve our handmade knives, swords, axes, and custom blade offerings
• —Maintain customer accounts and personalize the shopping experience
• —Analyze traffic, improve functionality, and develop new products
• —Send promotional communications where permitted, and comply with legal requirements

04Custom orders

We may collect additional information when customers request customized handmade knives, swords, axes, blades, engravings, or other personalized products — including measurements, requested materials, design preferences, engraving text, reference images, specifications, sketches, or other customer-provided instructions.

We use this information only as reasonably necessary to evaluate, manufacture, personalize, communicate about, and fulfill your custom order. Customers should avoid submitting unnecessary sensitive personal information when providing custom order instructions.

05Payment processing

Payments made through our website may be processed by secure third-party payment processors. These providers may collect cardholder name, billing address, payment card details, authentication information, and transaction information, and process it according to their own privacy policies and security procedures.

Gear Cart does not sell your payment information. We use reasonable safeguards and reputable payment technologies to help provide a secure checkout experience.

06Shipping & delivery

To fulfill purchases and provide worldwide shipping where available, we may share necessary information — name, shipping address, phone number, email, order reference, package information, and customs-related information — with courier companies, postal services, fulfillment providers, customs authorities, and logistics partners.

International orders may require information to be provided to customs authorities or other government agencies as required by applicable law. Customers are responsible for ensuring that products they purchase comply with the laws and import regulations applicable to their jurisdiction.

07Cookies

Our website may use cookies and similar technologies to remember shopping cart contents, keep customers logged in, remember preferences, analyze browsing activity and traffic, measure marketing performance, improve recommendations, prevent fraud, and provide relevant advertising where permitted.

Some cookies are essential to the operation of our store, while others support analytics, personalization, or advertising. Depending on your location, you may be able to manage non-essential cookies through a consent tool, or through your browser settings — though disabling certain cookies may affect website functionality.

08Analytics

We may use third-party analytics services to understand how visitors use our website — which handmade knives receive the most interest, which custom blades customers view, which pages perform best, how visitors find us through search engines, how customers navigate our store, and how we can improve website performance. These services may use cookies, device identifiers, IP addresses, and similar technologies.

09Advertising & marketing

Where permitted by law and based on your preferences, we may use information to provide marketing communications about new handmade knives, custom blade designs, swords, axes, limited-edition collectibles, launches, discounts, seasonal promotions, wholesale opportunities, and custom order services.

You can unsubscribe from promotional emails at any time using the link in marketing emails or by contacting us. Transactional communications relating to your purchases, payments, shipping, security, or customer service may still be sent even if you unsubscribe from marketing.

10SEO & performance

We may analyze aggregated and non-identifying website data to improve the visibility, usability, and search engine performance of our website — for example, evaluating how visitors discover pages relating to handmade knives, custom knives, handmade swords, collectible blades, custom axes, and personalized blade gifts. These activities do not require us to publicly disclose customer personal information.

11When we share information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including hosting providers, e-commerce platforms, payment processors, couriers, email service providers, customer support providers, analytics and advertising providers, fraud prevention services, IT service providers, accounting professionals, legal advisers, and government or regulatory authorities when legally required.

Service providers are generally permitted to process information only for the services they provide to us, or as otherwise permitted by applicable law.

12We do not sell information

Gear Cart does not sell customer personal information in exchange for money. Certain privacy laws may define some forms of targeted advertising or data sharing more broadly as a "sale" or "sharing." Where applicable, customers may have additional rights to opt out of certain forms of advertising-related data processing.

13Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy — depending on order fulfillment, customer service, tax and accounting obligations, fraud prevention, legal obligations, dispute resolution, warranty or return periods, and business recordkeeping requirements. When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

14Information security

We take reasonable administrative, organizational, and technical measures designed to protect customer information, including secure website connections, restricted system access, account security measures, reputable payment processors, security monitoring, data access controls, and fraud prevention measures.

However, no website, online service, storage system, or method of electronic transmission can be guaranteed to be completely secure. Customers should protect their passwords and avoid sharing account credentials with unauthorized individuals.

15Customer accounts

If our website allows customer accounts, you are responsible for maintaining the confidentiality of your login credentials. Please contact us if you believe your account has been accessed without authorization. We may suspend or restrict accounts where necessary to protect our customers, website, or business from fraud, misuse, or security threats.

16Your privacy rights

Depending on where you live, you may have certain privacy rights regarding your personal information, including the right to:

• —Request access to, or correction of, your personal information
• —Request deletion or restriction of certain processing
• —Object to certain processing, or request data portability
• —Withdraw consent, where consent is the basis for processing
• —Opt out of certain marketing or targeted advertising
• —Submit a complaint to an appropriate data protection authority

These rights may be subject to legal limitations, verification requirements, and exceptions. To make a privacy request, please contact us using the details in Section 29 — we may need to verify your identity before processing certain requests.

17UK & European customers

Where applicable, personal information relating to customers in the United Kingdom or European Economic Area may be processed under recognized lawful bases, including performance of a contract, compliance with legal obligations, legitimate business interests, consent, and protection of legal rights. Where consent is the basis for processing, you may withdraw it where permitted. Customers may also have further rights under applicable UK or European data protection laws.

18US privacy rights

Customers residing in certain U.S. states may have additional privacy rights under applicable state privacy laws, including rights relating to access, correction, deletion, data portability, targeted advertising, profiling, and the sale or sharing of personal information. Applicable rights vary by jurisdiction and may be subject to exemptions.

19International data transfers

Because we operate an online business and may work with international payment, hosting, analytics, customer service, and shipping providers, your information may be transferred to, stored in, or processed in countries other than your country of residence. Where required, reasonable safeguards are used to protect information transferred internationally.

20Children's privacy

Our website and products are not directed toward children. We do not knowingly collect personal information from children where doing so would violate applicable law. Because many of our products include knives, axes, swords, or other bladed items, customers may also be required to satisfy applicable age restrictions before purchasing certain products. If we become aware that personal information has been collected from a child contrary to applicable law, we may take appropriate steps to delete it.

21Age requirements

Certain handmade knives, swords, axes, blades, or related products may be subject to age restrictions or local laws. By placing an order, customers represent that they satisfy the legal age and purchasing requirements applicable in their jurisdiction. We reserve the right to request additional verification where reasonably necessary or legally required.

22Third-party websites

Our website may contain links to third-party websites, payment platforms, social media platforms, shipping providers, or other services. We do not control the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.

23Social media

If you interact with Gear Cart through social media platforms, those platforms may collect information according to their own privacy policies. Information you make publicly available on social media may also be visible to other users — we encourage customers not to post sensitive information publicly.

24Reviews & content

Customers may have the opportunity to submit reviews, photographs, comments, testimonials, or other content. Content submitted publicly may be visible to website visitors — please avoid including your home address, telephone number, payment information, or other sensitive details in public reviews. Where permitted, customer reviews may be used to promote our handmade products, craftsmanship, services, or customer experience.

25Fraud prevention

We may process certain information to prevent fraudulent transactions, payment disputes, unauthorized purchases, account abuse, and other unlawful activity. Orders may be reviewed using automated or manual security checks, and we may delay, cancel, or request additional verification for transactions that appear suspicious or present significant security concerns.

26Legal disclosures

We may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful government or court requests, protect our legal rights, enforce our website policies, investigate suspected fraud, or protect our customers, employees, service providers, or business, and to prevent illegal activity.

27Business transfers

If Gear Cart is involved in a merger, acquisition, restructuring, financing, sale, or transfer of business assets, customer information may be transferred as part of that transaction where permitted by law. Any successor organization may continue to process information in accordance with applicable privacy requirements.

28Changes to this policy

We may update this policy from time to time to reflect changes to our services, new website features, legal requirements, business practices, technology, or third-party providers. The updated version will be posted on this page with a revised "Last Updated" date. We encourage customers to review this policy periodically.

Our privacy commitment

At Gear Cart, customer trust is an important part of our business. Whether you are purchasing a handmade knife, ordering a custom sword, choosing a handmade axe, requesting personalized engraving, placing a wholesale order, or shopping for handcrafted collectible blades, we are committed to handling your personal information responsibly and transparently — providing a secure, reliable shopping experience while protecting the privacy of every customer who chooses Gear Cart.

29Contact us

If you have questions about this Privacy Policy, our data practices, your personal information, or your privacy rights, please contact us through our website's contact page or customer support service.