Return & Exchange Policy

0114-day return window

Eligible items may be returned or exchanged within 14 days of the delivery date shown on your tracking information. Requests submitted after this 14-day window cannot be accepted.

We recommend inspecting your item as soon as it arrives so there's time to reach out within the window if something isn't right.

02Eligibility for return

To be eligible for a return or exchange, your item must be:

• —Unused, unworn, and in the same condition you received it
• —In its original packaging, including any sheath, box, or protective materials
• —Accompanied by proof of purchase (order number or confirmation email)

Items showing signs of use, sharpening, engraving alteration, or damage not present at delivery may not qualify for a full refund.

03Custom & personalized items

Because most Gear Cart products are handcrafted made to order, custom pieces — including personalized engravings, custom specifications, and made-to-request designs — are final sale and cannot be returned or exchanged, except in cases of a manufacturing defect or damage during shipping.

If you're unsure whether your item qualifies as custom, please check your order confirmation or contact us before placing your order.

04How to start a return

To begin a return or exchange, contact our customer support team with your order number and the reason for the return within the 14-day window. We'll confirm eligibility and provide instructions for sending the item back.

Please do not send items back without first contacting us, as returns sent without prior confirmation may experience delays in processing.

05Exchanges

If you'd like a different item rather than a refund, let us know when you contact support. Exchanges are subject to the same 14-day window and eligibility requirements as returns, and are also subject to product availability.

06Return shipping costs

Unless the return is due to our error (an incorrect or defective item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.

If you choose to return a product, the delivery fee for shipping it back to us is paid by the customer. This applies to standard returns and exchanges initiated for reasons other than a defect or an error on our part.

If the return is due to a defect or an error on our part, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.

07Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank or card provider may take additional time to post the funds.

Original shipping charges are non-refundable, except where the return is due to our error.

08Damaged or defective items

If your item arrives damaged or with a manufacturing defect, please contact us as soon as possible with photos of the item and packaging. Damaged or defective items — including custom pieces — are eligible for a replacement, exchange, or refund outside the standard eligibility rules above.

We're here to help

Every blade we make is handcrafted with care, and we want you to love what you receive. If something isn't right, reach out — we're happy to work with you toward a fair resolution.

09Contact us

If you have questions about this Return & Exchange Policy or an existing order, please reach out through our website's contact page or customer support service.